Returns & Exchanges
At Bestia Collars, we take pride in our handcrafted quality; if you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery. All returned products must be in their original, unworn condition and include the original premium packaging.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.
Prepare the Package
Securely pack the leather collar or accessory in its original box to prevent any scratches or damage to the hardware during transit.
Ship the Item
Send the package using a trackable shipping service of your choice; please note that customers are responsible for return shipping costs unless the item is defective.
Quality Inspection & Refund
Once our artisans inspect the returned item for signs of wear, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing